Oracle Oracle Applications 1Z0-465

近年に、Oracle 1Z0-465 「Oracle RightNow CX Cloud Service 2012 Essentials」 認定試験は重要なコンピュータ能力認定試験になっています。Oracle 国際認証資格取得者になったら、求職がもっと易く、高給料も当たり前です！

でも、どうやって簡単的にスムーズに Oracle 1Z0-465 試験を合格しますか、JapanCert会社だ！助けるよ。

JapanCertは国際ＩＴ認証試験資料集を提供するＷｅｂです。JapanCert会社は最良最新の試験資料の資源です、JapanCert会社が提供する Oracle 認定資格試験問題集は豊富な経験のＩＴ専家に過去試験より一生懸命に研究する出題傾向のです。

問題集の正確率は９９％になって、１００％に合格できて、安心に試験しましょう。

我社の Oracle 1Z0-465 は今では最新の問題集で、試験範囲を１００％網羅して一番な試験助手になります。20時間から３０時間ぐらいかかるなら、内容を覚えるだけいいです。

問題集がいつも最新の状態を持つために、Oracle 1Z0-465 認証問題集を購入いただくお客様が一年の更新サービスを無料に提供します。もしこちらで提供する問題集を使用して未合格したら、Prometric或いはVUE発行する成績を確認後、全額に返金します、絶対にお金を無駄にならない。

JapanCert試験問題集はPDF版とソフト版を提供します。PDF版は印刷されることができます、ソフト版はどのパソコンでも使われることもできます。

JapanCertの試験資料を買うかどうかと迷ったら、Oracle 1Z0-465 「Oracle RightNow CX Cloud Service 2012 Essentials」 試験の部分問題と回答を無料にダウンロードして試用する後、決めて信じてくれます。早ければJapanCertを信じてくれて、早く成功になっています。

簡単で便利な購入方法：ご購入を完了するためにわずか2つのステップが必要です。弊社は最速のスピードでお客様のメールボックスに製品をお送りします。あなたはただ電子メールの添付ファイルをダウンロードする必要があります。

1Z0-465オンライン版は Windows / Mac / Android / iOS 対応です。

Oracle RightNow CX Cloud Service 2012 Essentials 認定 1Z0-465 試験問題:

1. View the Exhibit.

Your customer has "Gold" level SLAs being applied to organization automatically with an organization rule.
After six months the business decides to reduce the turnaround time for the response.
Instead of responding in 24 hours yours agents need to respond to the end customers within the
business hours.
You modify the Gold SLA to reflect this change but you notice that the SLA reports are still using a
24 hours response time.
Which statement is correct?

A) Your site has been corrupted with "Ghost" SLAs (See Exhibit).
B) You have not activated the rules so the updated SLAs are not being applied.
C) The SLA reports will need to be modified to use the new SLA.
D) Updating the SLA will not automatically update the organization's SLA.

2. Your customer would like you to alter the content and format of the emails that are sent to their end customers when response is sent.
Which three of your customer's requirements can be fulfilled through the use of interface configuration?

A) Incident messages shouldn't be sent.
B) All emails sent must contain the response of the agent and not the customer's thread.
C) Receipt messages shouldn't be sent.
D) All emails sent must have the incident reference number at the beginning of the subject.
E) All emails sent must be in HTML format.

3. Your customer would like you to create a workflow following these requirements:
Requirement 1: The workflow will allow the agent to switch between workspaces by clicking the "Select Workspace" button.
Requirement 2: The agent can launch the script both within the workspace as well as by leaving the workspace while still inside the workflow.
Requirement 3: The workflow must capture all phone data provided to the agent in their desktop softphone application.
-DSN -ANI -Language -Exit reason -Transfer From -Transfer Notes
Requirement 4: If a contact record exists, the workflow must load the contact found as the contact for the incident.
Requirement 5: If a contact record is not found, the contact will be created with all the data captured from softphone.
Your customer is not willing to purchase or deploy custom objects to manage any data coming from their CTI integration.
Identify which three requirements can be accomplished through the use of standard workflow/workspace functionality.

A) Requirement 5
B) Requirement 2
C) Requirement 3
D) Requirement 1
E) Requirement 4

4. Your customer has five active agents, one agent profile, three products, and three incident queues (queue1, queue2, and queue3).
Their incidents are directed to each queue based on their three products.
Each product is assigned a unique queue.
The priority of queue to be worked are queue 1, queue2, and queue3.
Identify which two items will solve this problem.

A) Create a new agent profile that has a reverse queue order and assign at least one agent to the new profile.
B) Change the pull policy for the agent profile to ""First Due.
C) Change the full policy for the agent profile to manual and instruct at least one of the agents to pull queue3.
D) Create an escalation rule for the agent profile to "First Due".

5. Your customer has two different types of end customers that will be visiting their knowledgebase website.
The types are "public customers" and "registered customers".
They would like to present additional knowledgebase answers to the registered customers.
Choose the two statements required to set up this type of environment.

A) Create special Products and Categories for the registered customer answers.
B) Ensure registered customers in to the knowledgebase website and are assigned a service level with the access level to their account.
C) Create a special public answer status for the registered customer answers.
D) Set up an access level without customer visibility and assign it to the registered customer answers.
E) Set up an access level without customer visibility and assign it to all the customer answers.

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