Oracle B2B Service 1Z0-1064-21

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簡単で便利な購入方法：ご購入を完了するためにわずか2つのステップが必要です。弊社は最速のスピードでお客様のメールボックスに製品をお送りします。あなたはただ電子メールの添付ファイルをダウンロードする必要があります。

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Oracle 1Z0-1064-21 試験シラバストピック:

Oracle B2B Service 2021 Implementation Essentials 認定 1Z0-1064-21 試験問題：

問題 #1

What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Instruct users that they can only change their password by chatting with an agent.
B. Obtain the Change Password Link and add it to your DCS page.
C. Add the Password Reset component to your DCS application.
D. Enablethe "Password Reset" option in the User Administration component.

問題 #2

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which threeoptions achieve your customer's requirement?

A. Make them available to external users by giving them access to the internal "My Knowledge" page.
B. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
C. Make them available externally to customers via My Digital Customer Service (DCS).
D. Make them availableto employees and agents via My Knowledge.
E. Make them available internally to agents as part of the Service Request Knowledge Panel.

問題 #3

You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can download large volumes of SR data from theAnalytics interface.
B. You must retrieve large volumes of data through a REST API endpoint.
C. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
D. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.

問題 #4

Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
B. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.
C. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
D. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.

問題 #5

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects
B. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
C. Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
D. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

解説：